Faq's

Frequently Asked Questions About Therapy With Nala Counseling

Your Guide to Therapy at Nala Counseling and Wellness. Explore answers to common questions about our services, costs, telehealth options, and how we can support your mental well-being. Whether you’re new to therapy or looking to deepen your understanding, we’re here to help you every step of the way.

At Nala Counseling and Wellness, we offer a spectrum of mental health services including individual therapy, couples therapy, and family therapy. Our specialized treatments address anxiety, depression, PTSD and trauma for those needing trauma-focused care. These services are accessible via telehealth for clients in New Mexico and Texas.
Booking an appointment is straightforward. You can reach out by phone, send an email, or use our contact form. Our team is here to guide you through each step, ensuring your questions are addressed with care.
Yes, we proudly offer telehealth services for clients in New Mexico and Texas. This means you can engage in therapy sessions from the privacy and comfort of your home. Discover more about our services here.
Your first session is an opportunity to connect with your therapist, articulate your concerns, and begin crafting a personalized therapy plan. This foundational session is key to setting the course for your therapeutic journey. More about what to expect can be found on our services page.
Therapy fees vary depending on the service provided. Our standard rate is $150 per individual session, with some therapists offering a sliding scale fee to accommodate varying financial situations. For more detailed information, visit our rates and insurance page.
Yes, we accept several major insurance plans, including Blue Cross Blue Shield of Texas, Aetna Texas & New Mexico, Presbyterian New Mexico, United/Optum New Mexico & Texas, Molina New Mexico. We recommend contacting us directly to confirm your specific insurance coverage. Additional details on insurance and payment can be found on our rates and insurance page.
We understand that life happens, so we ask for a 24-hour notice for cancellations. This ensures that you won’t be charged the full session fee. For more information on our policies, please visit our rates and insurance page.
Therapy provides a safe and nurturing environment to explore your emotions, manage stress, and work through challenges like anxiety, depression, and relationship issues. It empowers you to foster personal growth and well-being. Discover the potential benefits on our services page.
Absolutely. Our therapists are highly qualified, licensed professionals with extensive experience in various therapeutic methods. They are dedicated to providing compassionate, culturally sensitive care. Learn more about our team on our about page.
Confidentiality is a cornerstone of our practice. All sessions are conducted in strict confidence, adhering to professional ethical standards. For more information on how we safeguard your privacy, please visit our services page.
If you’re experiencing emotional distress, relationship difficulties, or simply want to improve your mental well-being, therapy can be a beneficial step. Our therapists can help you explore your concerns and determine if therapy is the right path for you. Learn more on our services page.
The frequency of therapy sessions varies based on individual needs and goals. Some clients benefit from weekly sessions, while others may attend less frequently. Your therapist will work with you to develop a schedule that best supports your progress. Visit our services page for more details.
Telehealth therapy offers convenience, accessibility, and comfort, allowing you to engage in sessions from your own space. It’s a flexible option that can accommodate busy schedules and those who may have difficulty traveling. Explore more about our telehealth services here.
Individual therapy focuses on personal issues, couples therapy addresses relationship dynamics, and family therapy involves multiple family members to work on improving communication and resolving conflicts. Each type of therapy is tailored to meet the specific needs of the participants. Learn more about these therapies on our services page.
Yes, finding the right therapeutic fit is crucial. If you feel your current therapist isn’t the best match, we encourage you to discuss your concerns. We can help you find another therapist within our team who might better suit your needs. Learn more about our team here.
It’s helpful to bring any relevant information, such as a list of current medications, specific goals & ideas you want to address. However, your presence and openness are the most important things. Your therapist will guide the session to ensure you feel comfortable. Learn more about what to expect here.
We are committed to providing culturally sensitive care that respects and acknowledges the diverse backgrounds of our clients. Our therapists are trained in cultural competency and are dedicated to creating a safe and inclusive environment for all. Learn more about our approach here.

Yes, We do accept some insurances. If we do not accept your insurance, we will be considered, out of network providers, which means, we do not bill your insurance company directly but, we will provide you with a receipt (called a superbill) for the sessions you paid for. You may submit this superbill to your insurance provider to request reimbursement. We recommend contacting your insurance company before beginning therapy to find out what your out of network benefits are. It is the client’s responsibility to pay for their session at time of service, if we are not an in network provider. We are also happy to submit a claim for you for your reimbursement – ask us how!

Fees range from $150-$220. We accept credit and debit cards for Telehealth sessions. Session fees are due at the beginning of session so we can then focus on YOU!

Definitely not! It’s true many people wait until they are in crisis before they begin therapy. You can begin your journey of self discovery at any time and for any reason. There is no such thing as a right or wrong time.

YES! Most people feel this way when thinking about coming to therapy. Something inside wants to feel better, but another part may feel worried. For some, it might feel like there’s something wrong with us if we go to therapy. Others, might feel like life is ‘good enough’ and only people with ‘real problems’ need therapy. If there’s something inside that is nudging you to attend therapy, trust your instinct. This is the part of you that wants to grow and heal and you will have a compassionate, empathetic therapist with you on your journey.

The first step is a 15-minute consultation with us so we can who connect you with the therapist who is the best fit for you. There will be forms, emailed to you, to complete prior to your first session. At your first session your therapist will go over the forms you signed and then you may be asked something like, ‘so what brings you to counseling?” From there, a conversation will unfold as you begin to comfortably share your story. Your therapist will ask questions so they may get a sense of who you are and what your life looks like. Don’t worry if you don’t know what to talk about it. At the end of the session, our hope is, you may feel an immediate wish to schedule another appointment or you may want to take some time to think about it. Either way it’s totally fine. We just ask that you allow yourself a few sessions to make that decision. It’s a unique relationship and making sure it’s a good fit is very important. We completely support however the process unfolds for you.

Each therapy experience is a unique one. You will be in a safe, judgement-free space. Your therapist is your empathic companion, listening to your story, how you navigate the world, and what you are seeking help with. This understanding will unfold through conversations with your therapist. While listening is an important part, your therapist will also ask questions, explore perspectives and provide insight to particular beliefs you may be carrying. Sometimes you may know exactly what you want to talk about, and some days you may come wondering if you have anything to talk about. Both are just fine. Your experience with therapy will be a unique journey and we ask you to “not worry” and allow it to unfold organically. We will help you navigate the way and soon you will find yourself looking forward to certain moments of uncertainty as opportunities to explore and discover different aspects of your life.

Ready to Start Your Journey to Wellness?

Take the first step towards a healthier, happier you. Whether you’re ready to schedule your first session or have more questions, our team is here to help. Don’t wait—contact us today and start your path to well-being. Your mental health is important, and we’re committed to supporting you every step of the way.
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